We gladly accepts returns of unworn, non-discounted, non-sale items purchased at ChanelJackets.com within 14 days from the date you received the item.
All Accessories, Jewelry, Handbags, Scarfs, Camellia Brooches are FINAL SALE items.
Sunglasses: Standard Returns Policy applies.
All returned items must not be worn, altered, damaged or washed and must have their original tags. You must contact us to request a Return Authorization within 7 days of receipt of the item. Please include your order number, item description, reason for return and your email address with your return request. You will receive your return authorization and instructions within 24 hours. The return authorization number must be clearly written on the outside of the package. Shipping fees are not refundable. Refunds are issued back to your original form of payment within 3-7 business days of the return of the item. PLEASE NOTE that all items returned outside of the 14-day return period and/or without an authorization are eligible for our buy-back option only. Smitten LLC is not responsible for the loss or delay of packages being returned and recommend use of a shipping carrier that provides a tracking number and insurance. Any transport costs of returning the item to the buyer will be the buyers will be the buyer’s responsibility.
Discounted Items: Sale and or Reduced price items are eligible for a store credit return or exchange only. Items marked “Final Sale” are NOT eligible for return. Store credits do not carry an expiration. Please contact us to request a purchase invoice to take advantage of a store credit. You may also feel free to make a purchase and your store credit will be credited back to your original form of payment within 48 hours of order shipment. Store credits cannot be applied to prior purchases.
Odors on returns. Please note that a minimum fee of $28 will be charged for professional dry cleaning on items returned with a perfume and/or cigarette odor, and will be deducted from your net return. We recommend that if you smoke, you select your item very carefully and ask questions regarding fit prior to the purchase to minimize the possibility of the return. We also recommend and that you do not smoke when trying on the garment, and take extreme care not store the garment in any smoking area or environment. Perfume should also not be used, recently applied and/or sprayed in the vicinity when trying on garment eligible for return. There will be no exceptions to this fee for cigarette or smoking odors.
Free Shipping on Return Re-Orders. You may qualify for Free Shipping on exchanges or re-orders within 30 days of your return order date. Free Shipping is limited to one event within six months of the original date of the re-order.
Our return policy applies only to items purchased directly from ChanelJackets.com.
International Returns Policy
Smitten LLC currently does not accept returns on ChanelJackets.com purchases shipped to International destinations and/or locations outside the Continental US. Any items returned without authorization will be eligible for our buy-back option only. Smitten LLC is not responsible for the loss or delay of any packages being returned. All transport costs of returning any item to the buyer will be the buyer’s responsibility.
Return requests for claims due to items damaged in transit must include a certification from the delivery carrier along with detailed photos of the damaged package and damages to the item. ChanelJackets.com does not accept liability for undeliverable and/or lost International shipments. To file a claim, please contact us within 3 days of receipt of the item with your order number, item description, details and your contact information.
How do I return an item
Simply contact us to request a Return Authorization within 7 days of date of purchase. Include you your order number, item description, reason for return and your email address. You will receive a Return Authorization form via email which must be completed and enclosed with the return. Package the item carefully in the original packaging and return it to us postage paid. We strongly recommend the use of a delivery service that provides tracking information and insurance. Delivery Confirmation for all packages mailed with the United States Postal Service, and insurance for all packages sent by UPS. Smitten LLC accepts no liability for items damaged in transit, lost, stolen or non-delivered returned items.
A refund will be credited back to your original method of payment approximately five to seven days after our receipt of the return. Please note that it may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns refunds will process in approximately two to three weeks, depending on your method of return. Credits will be issued via email.
Store credits do not carry an expiration. Please contact us to request a modified purchase invoice to take advantage of a store credit. You may also feel free to make a purchase and your store credit will be credited back to your original form of payment within 48 hours of shipment. Store credits cannot be applied to your prior purchases.
We will buy back any item you purchased from ChanelJackets.com within 90 days of date of purchase. Go ahead and wear your item a couple of times, then if you decide it is not your perfect accompaniment, contact us to request a buy-back and we’ll pay you a percentage of the of the price you originally paid as follows:
- 80% in the first 30 days of purchase date
- 70% within 31-60 days of purchase date
- 60% within 61-90 days of purchase date
Think about it…this could revolutionize the way you dress! Now you can afford to change your look from season to season, as well as for those big events and special occassions.
Conditions for the Buy-Back
We may refuse to buy-back an item which exhibit significant wear since the original sale. Significant wear includes, but is not limited to, rips and tears, major pulls, stains (including underarm), powerful odors, or excessive wear to edges, cuffs, hems, corners or trims.
Payment is made within 5 days upon evaluation after the item is sent back to us. This way, we can verify the original purchase, origin, authenticity, and condition before the buy-back is completed.
Please contact us with your order number, original date of purchase, item description and/or snapshot photo of the item to request a Buy-Back return.